Last updated: October 21, 2026
We want you to love your ZOYO merch. If something isn’t right, you may return eligible items within 30 days of the date you received your order (or picked it up).
Return conditions
- Items must be new, unused, unworn and unwashed, with all tags attached.
- Items must be returned in their original packaging.
- Proof of purchase (order number or order confirmation email) is required.
- Items that do not meet these conditions will not be accepted and will be sent back to you at your expense.
Non-returnable items
- Gift cards.
- Sale, promotional or discounted items.
How to return an item
- Email merchandise@zoyogurt.com with your order number and the item(s) you want to return before sending anything.
- Return the item to the ZOYO Support Center at 3401 E McDowell Rd Suite 4, Phoenix, AZ 85008, either in person or by mail/delivery service.
- The customer is responsible for all return shipping or delivery costs. Original shipping charges are non-refundable. We recommend a trackable shipping service; we are not responsible for returns lost or damaged in transit.
Refunds
Once your return is received and inspected, we will email you to confirm whether it was approved. Approved refunds are issued to your original payment method, minus original shipping charges. Please allow 5–10 business days for the credit to appear, depending on your bank.
Exchanges
If you need a different size or color, return the original item following the steps above and place a new order.
Damaged or incorrect items
If your order arrives damaged or you received the wrong item, contact us within 7 days of delivery at merchandise@zoyogurt.com with your order number and photos so we can make it right.
Contact
ZOYO Shop Customer Care
Email: merchandise@zoyogurt.com
Phone: 602-661-9212
ZOYO Support Center, 3401 E McDowell Rd Suite 4, Phoenix, AZ 85008